ITIL® 4 Foundation Handbook

Is the ITIL® Foundation Handbook right for me?

The ITIL® Foundation Handbook is perfect for Managers, Practitioners, Vendors and Consultants, who wish to use this manual as a reference guide. It is also ideal for people who are undertaking the ITIL® Foundation course and who need supplementary materials to the course.

How will the ITIL® Foundation Handbook advance my career?

The ITIL® Foundation Handbook helps in providing a solid basis for advancing through the ITIL® qualification structure. It will help your career in service management immeasurably.

Why purchase the ITIL® Foundation Handbook from e-Careers?

• Updated in line with the latest syllabus
• From the official publisher of ITIL®
• It will help you to prepare for the ITIL® Foundation exam
• Describe the key principles and practices of IT service management
• Relevant sections of the core publications
• Available in English, German, Japanese, Russian and Finnish
• Quality assured and endorsed by itSMF International
• Manual can be used for reference throughout training and to refresh your memory
• Books are exempt from VAT.

What chapters does the ITIL® Foundation Handbook include?

• Introduction to the ITIL® service lifecycle model
• Overview of the ITIL® qualification structure
• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement

What does the ITIL® Foundation Handbook cover?

• The key principles and practices of IT service management
• Get an introduction to the ITIL® service lifecycle
• Understand the ITIL® qualification structure
• Learn about the core components of the ITIL® service lifecycle

PLEASE NOTE: Books are exempt from VAT.

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