Level 3 Executive PA Diploma

Level 3 Executive PA Diploma
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A well- organised PA, with extensive administration skills is a key contributor to any successful professional or Company. This individual works closely with the professional to assist them with the day- to- day continuity of their service.

With over 15 hours of tutorials, the Admin and PA Diploma will equip you with all you need to know to become the valuable resource behind a successful business person or executive.

This course is best suited to:

  • Beginners wishing to pursue a career in administration and PA
  • Anyone who wishes to work alongside a professional or executive
  • Anyone wanting to enhance their current skill profile
  • Anyone wishing to add value to their current CV with a highly recognised diploma

Key Learning Points

This course is individually sectioned into modules . These will help you to obtain outstanding attributes to become an efficient PA with excellent administration expertise.

  • Differentiate between the role of a personal assistant and a secretary.
  • Understand the job role and responsibilities
  • Learn to manage time and schedules with a user friendly diary system to help prioritise tasks to maximise efficiency
  • Learn the techniques of writing a persuasive, yet courteous, business letter
  • Prepare emails, faxes and memorandums to professional level
  • Perfect your communication and telephone etiquette with eloquence.
  • Find out how to plan and arrange a successful business trip
  • Understand the importance of organising and categorising your filing system for the success of a business
  • Gain all the skills you need to manage your time at work efficiently, with tips to help you overcome your weak points
  • Prepare invoices, and learn to handle petty cash and recognise how crucial the accuracy of both is to the business
  • Manage customer service and care in a professional manner
  • Discover how to proof read your documents
  • Learn how to build your confidence
  • Gain all the fundamental ICT skills you need to impress any employer
  • Organise and execute successful meetings

Advantages of this Course

  • Becoming a Executive PA gives you considerable job mobility
  • Highly manageable modules allowing you to work at your own pace
  • Professional qualification which will enhance your current skill profile
  • A very universal and versatile course, therefore holds high demand in all employment sectors

This course is CPD certified. 

Introduction to the PA Course
  • The role of a personal assistant/ secretary
  • Associated job role and responsibilities
  • Requisite skills are required for the job
  • The difference between a personal assistant and secretary
Diary Management
  • Manage dates, times and schedule appointments.
  • How to be creative and develop a user-friendly diary system
  • Use our tips and implement them into the role of a PA
  • How to plan ahead successfully
Business Letter Writing
  • How to write a good business letter
  • How a business letter should be structured and edited
  • Common mistakes to avoid
  • How to be persuasive while maintaining courtesy
Composing faxes, memorandums and emails
  • How to compose and send faxes
  • How to make memorandums
  • How to make and send emails
  • Things to avoid when doing the above
Telephone skills as a PA
  • How to make phone calls and speak in a professional tone
  • Tips on how you should communicate with people over the phone
  • Mistakes that should be avoided while communicating on the telephone
  • How to conduct business and represent your company over the phone
Hotel and travel arrangements
  • What you should look for when booking a hotel for business travel
  • Things you should avoid when making travel arrangements
  • How to plan and execute a successful business trip
  • The role of a PA in booking hotels and making other travel arrangements for business travel
Filing systems
  • How to set up a good filing system
  • What you should avoid when creating a filing system
  • How to categorise, sub-categorise and manage your filing system
  • Why it is important to have a good system when running a successful business
Time Management Skills
  • How to manage your time at work efficiently
  • What to avoid when trying to get tasks done
  • How to improve on your weak points
  • How to identify the importance of tasks
Invoicing/Petty cash
  • How to make invoices and send them
  • What you should avoid when making invoices
  • How to handle petty cash
  • Why invoicing and petty cash handling are crucial to a business
Customer Care
  • The importance of customer care
  • Your role as a PA when dealing with customers
  • Things you should avoid when dealing with customer care
  • How to represent your company in a professional manner
Customer Complaints Management
  • Handle customer complaints
  • Understand and execute a proper complaints procedure
  • What should be avoided when dealing with complaints
  • The importance of a good complaints procedure
Work Planning
  • How to plan your work into a schedule
  • The importance of proper work planning
  • Things you should avoid when planning your work
  • How to structure your plans for improved efficiency
Document Presentation and Proofreading
  • How to present written documents
  • The basics of what to include when preparing and sending documents
  • How to proofread your work
  • The importance of document presentation and proofreading
Confidence Building Module
  • How to improve your confidence at work
  • How you can benefit from improved confidence
  • What to expect when your confidence improves
  • Signs of lack of self-confidence
Typing and audio skills to proficient level or further if you already touch type / Audio transcription
  • Improve your typing skills beyond a beginner level.
  • Tips on how to improve your touch typing.
  • How to effectively transcribe audio.
  • Mistakes and errors to avoid
How to Organise Effective Meetings
  • Why meetings are important and what they achieve
  • How you should plan and organise a meeting
  • Things to avoid
  • The aspects of a successful meeting and how to execute them
How to use Microsoft Outlook
  • What Microsoft Outlook is
  • What Microsoft Outlook can do
  • How it can help you in the workplace
  • Simple tricks on how to get the most out of Microsoft Office
How to use Excel – the Basics
  • How to understand the basics of Excel
  • How to easily navigate Excel
  • Why Excel is a useful tool for making spreadsheets
  • Simple ideas of troubleshooting
How to use PowerPoint (Basics)
  • Understand the basics of PowerPoint
  • How to navigate PowerPoint
  • How you can benefit from using PowerPoint
  • Troubleshooting guide for basic PowerPoint
Word Processing with Microsoft Word
  • How to successfully use Microsoft Word
  • How to navigate around Microsoft Word
  • Tips and tricks for easy use or shortcuts
  • Troubleshoot simple problems on Word
Customer Communication and Reception Skills
  • Importance of customer communication skills
  • The most important reception skills
  • How to handle tasks at work efficiently
  • What to avoid and how to overcome problems with customer communication
Course Code
Online Course
Course Access
1 Year
Exams Included
1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Windows 10
Internet Explorer 8 or above
Google Chrome
Safari 8
Mozilla Firefox
Windows, Mac, iPhone, iPad
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