Level 2 Hotel Management Diploma

Level 2 Hotel Management Diploma
Enquire Now

Manage your career and sign up for this in-depth course that will help you to learn all you need to know to become a hotel manager. Study online with our flexible and convenient courseware, which will give you the knowledge you need to progress to management level with ease. At the end of the course, you can download and print a certificate that proves your success, and will help you to provide future employers with the incentive they need to hire or promote you!

Clear, Concise Modules

If you have dreams of working in the hospitality sector in a highly respectable hotel management position, you can move towards achieving your goal with this comprehensive course. In less than 10 hours, you can work through the 23 different modules which cover all manner of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes to complete, students can pick up and put down the courseware as and when it suits their individual needs.

Key Learning Points

As there are no entry requirements for the Hotel Management Diploma, it is possible for anyone to sign up to this course. However, it would be best suited to individuals who wish to embark on a career in hotel management, particularly those who are already part of the hospitality industry.

  • Learn more about the role of a hotel manager, from the basics to the more advanced skills required.
  • Understand how to manage the front desk, and what sort of person needs to be hired to staff it.
  • Get to grips with some of the main services that a hotel offers, and the importance of housekeeping to ensure these services are executed to a high standard.
  • Understand the importance of personal appearance, and what skills and traits are required to be a successful, respected hotel manager.
  • Identify some of the key terms that you’ll use during your time in the hotel industry.
  • Recognise the types of customers you will meet day-to-day, and how to build a rapport to ensure their needs are met.
  • Gain some valuable training in leadership and communication, to ensure you can engage with both staff and customer.
  • Learn about some of the check-in and check-out procedures you may have to deal with in a real-life scenario.
  • Understand more about some of the paperwork a hotel manager has to complete as part of their job responsibilities.

Advantages of this Course

  • End of course qualification and certificate available.
  • Fast-track your way up the ladder of hospitality, and improve your chances of stepping into the world of hotel management.
  • Comprehensive and manageable syllabus, which can be completed in as little as ten hours.
  • Plenty of support and guidance available.
  • Qualification can be validated by future employers, with ease.
  • No entry requirements required.
  • 12 month access to the course, so don’t worry about rushing your way through the modules! Fit this course around your existing position and commitments easily.

Start your journey towards a hotel management position by checking-in to this comprehensive course, today!


Salary range chart

General Manager, Hotel (United Kingdom)
Compare your salary. Get a FREE salary report »

This course is CPD certified. 

Introduction to the Industry
  • The basics of the industry.
  • The scope of the industry.
  • The basics of hotel management.
  • Hotel management planning.
  • Plus much more...
Products and Services Offered in the Hospitality Industry
  • The various products and services you should offer.
  • Additional products and services customers often seek.
  • How to handle customers when you do not have the products.
  • The future of services within the hospitality industry.
  • Plus much more...
About Hotels
  • The different room types.
  • More about the rates.
  • The type of staff that are required for running a hotel.
  • The classifications of hotels.
  • Plus much more...
Personal Appearance and Skills
  • What is expected from a manager with their appearance.
  • The skills expected from a manager.
  • Why those skills are important.
  • How to build your skill set.
  • Plus much more...
The English Language & Your Local Knowledge
  • The importance of language as a hotel manager.
  • How to improve your English if required.
  • The importance of having local knowledge.
  • How to improve your local knowledge.
  • Plus much more...
Types of Customers and Relationships
  • Types of customers.
  • How to identify their requirements.
  • Dealing with walk-in guests.
  • Disabled guests.
  • Plus much more...
Taking Reservations by Phone and Email
  • How to take reservations by phone.
  • How to take reservations by email and online.
  • Information you need to learn about them.
  • Supplying confirmation of the booking.
  • Plus much more...
Welcoming Guests and Checking in and Checking Out
  • How to greet guests.
  • How to perform the checking in procedure.
  • How to assign the rooms.
  • How to complete the checking out procedure.
  • Plus much more...
The Do’s and Don’ts of Interacting with Guests
  • How to correctly interact with the guests.
  • The reasons why this makes a difference.
  • How to not interact with the guests.
  • The reasons why this makes a difference.
  • Plus much more...
Developing your Skills on the Telephone
  • The key to dealing with guests via the telephone.
  • How to deal with a wakeup call.
  • How to deal with guest requests via the telephone.
  • How to deal with room service.
  • Plus much more...
Payment Methods and Dealing with Foreign Cash
  • The different payment methods.
  • How to deal with foreign currency.
  • How to understand exchange rates.
  • Plus much more...
Front Desk Management
  • What we mean by front desk management.
  • The basics.
  • Understanding roles.
  • The importance of hiring the correct person.
  • Plus much more...
Housekeeping and Servicing Rooms
  • The basics of housekeeping.
  • The basics of servicing rooms.
  • The importance of these roles.
  • General cleaning of the hotel.
  • Plus much more...
Building and Facility Management
  • The basics of building management.
  • The basics of facility management.
  • The importance of understanding these roles.
  • Plus much more...
Front of House Restaurant and Bar
  • The basic running of the restaurant.
  • The basic running of the bar.
  • Delegating jobs.
  • Plus much more...
Dealing with Lost & Found and Late Checkouts
  • How to deal with the issue of items that have been lost and found.
  • How to deal with the issue of late checkouts.
  • Plus much more...
Hotel Terminology
  • The key terms and their meaning.
  • Their importance to the industry.
  • Learn what GOPPAR is
  • Learn what an unconstrained demand is
  • Plus much more...
Career Progression
  • How your career can progress from start to finish.
  • The changing responsibilities with this progression.
  • International opportunities.
  • Plus much more...
Leadership Qualities and Engaging with Staff
  • The qualities of a successful leader.
  • How to develop those qualities.
  • How to engage with staff.
  • Common mistakes that are made with staff.
  • Plus much more...
The Key to Paperwork
  • The different types of paperwork.
  • How to organise things into a system.
  • The importance of checking everything.
  • The key to not being stressed by piles of paperwork.
  • Plus much more...
Dealing with Emergencies
  • How to troubleshoot.
  • Example of issues and how to deal with them.
  • How to deal with medical emergencies.
  • How to deal with overbooking.
  • Plus much more...
Dealing with Costs
  • How to deal with costs.
  • The importance of upselling.
  • How to provide value for lower costs.
  • How to reduce costs.
  • Plus much more...
Marketing your Hotel
  • The basics of marketing your hotel.
  • The importance of keeping up with technology.
  • Hotel websites.
  • Using third parties.
  • Plus much more...
Course Code
Online Course
Course Access
1 Year
Exams Included
1 gigahertz (GHz)
1 GB
Operating Systems
Windows 7
Windows 8
Windows 10
Mac OS
Internet Explorer 8 or above
Google Chrome
Safari 8
Mozilla Firefox
Windows, Mac, iPhone, iPad
Cyber Security Diagnostic Test